OpEx requires leaders to develop a clear vision, strategic objectives and embrace OpEx as part of competitive strategy.  We  help define your improvement roadmap to build excellence into your organisation. 

We offer

  • OpEx Assessment

  • OpEx Roadmap development

  • Executive advisory service

  • ISO standard gap analysis


Strategy is executed through projects and is only effective when each business level is aligned with these goals.  We set clear project objectives, build capability and knowledge and get going to get great.

We offer

  • Strategy Deployment - Hoshin Kanri 

  • Project & Change management

  • Process Improvement

  • OpEx Tools and Training


Success depends on embedding changes into your management systems. We transition change into 'business as usual' and advocate ISO 9001 and other standards to help assure the business.

We offer ​

  • Full or assisted QMS / IMS build

  • Auditing & Certification support

  • Ongoing OpEx advice

  • Training


Three Insights of Operational Excellence

1. Ideal Results Require Ideal Behavior

2. Purpose and Systems Drive Behavior

3. Principles Inform Ideal Behavior

Shingo Model 

Service Options

We always start out with a 1 hour no obligation exploration call to better understand your needs and most importantly make sure we have a good 'fit'.  Our options cover;

Ad-hoc consultancy

We provide day rate consulting for those clients who want to dip their toes, get external insight or fine-tune their systems

Project basis

For specific short-term improvement projects and ISO standard QMS / IMS build and certification support, we undertake an evaluation and fixed-price delivery quote. This suits clients with a very targeted focus area that does not require wider improvement

OpEx Change programme

Our preferred method of working to deliver the process and cultural changes that clients really need.  A full cycle engagement across the Define, Execute and Embed phases on a minimum 6 month basis; developing the strategic program, managing change, coaching and transitioning handover to your internal team 

Customer Satisfaction

Our customers have benefited from unlocking real benefits and converting strategy into action

" Working with INCIGHT is like a breath of fresh air, we quickly aligned on our road-map and with their expertise we are driving real improvements and developing quality culture on a £billion project "


M. Davies, Quality Director, Costain 

If your organisation is struggling with any aspect of operations management, whether it’s spiralling costs, loss of revenue and brand reputation through quality concerns, or simply not getting the most out of what you have, call us to find out how we can help you accelerate your journey to excellence.